Phone: +61 (02) 9565 1600

FAQ

We begin work straight away, so you probably don't have time to cancel your order. Please be sure of your purchase before you order because we have very fast turn around times and the process starts immediately. We strive to provide affordable quality embroidery for our customers.
Yes, first we will send you a scanned imaged of the embroidery for your approval. If you still need an actual embroidery proof, we can stitch on a pellon sheet at the single unit cost and send to you.  Please note that this single unit cost does involve pay a fee for the digitisation.
Yes, if each item you order uses the same embroidery design, placement & thread colours, you may combine items of the same style and embroidery location. So, you can order a combination of sizes, colours, and youth, ladies, men’s style plus a variety of brands to receive volume discounts on embroidery.
Yes, If you are purchasing under 200 embroidered units you must pay a fee for the embroidery digitising.  If you are purchasing 200 units or more, this fee is waved.
No, you can purchase badges for example without purchasing an item of clothing to embroid onto.
Yes, volume discounts are applied in the pricing.  For a further discount for large orders, please seek a quote via our 'contact us' page or email info@zois.com.au
Quotes can be obtained by sending initial artwork and a brief description of what is required to us via email or via our webform. Formats preferred are JPEG, BMP, GIF, TIF or PDF. A clear bromide or artwork is also acceptable.  As with any digital process, the better the image the better the final product.  Please fill in the 'contact us' section, or alternatively send an email to info@zois.com.au 
If you don't reference location we will place it the most frequently used location. For instance, a polo or pique would be placed on the left chest area. If there is a pocket it would be place above the pocket. When you choose  personalisation the menu gives you an option for the placement of design. Some  items dictate the placement of the design and the maximum embroidery area so it really depends. If you have a special request for placement, please type your request in the comment section when checking out. If we can accommodate your request we will if not we will contact you via e-mail for further instructions.
On receipt of artwork,  turnaround is generally 7 working days (very large quantities may take longer). Express service on request and availability.
Colours can be indicated using Pantone colour charts. We also have various embroidery thread colour charts to use as reference. Our main threads used are Coats polyester, Marathon rayon, and Rasant (matt embroidery thread).  We can closely match thousands of colours.
If we digitised the design then you will not be charged again for this design.  If we have not digitised the design then you will need to pay a digitising fee.
Quotes are based on embroidery size, stitch counts, amount of colour changes and quantities required. We can embroider up to 9 colours per embroidery. As with any digital process, the better the image the better the final product.
Digitising is the process of taking the customer’s artwork or digital picture and converting the design into stitches that are stored in a computer file which the embroidery machine can read.
We cannot accept returns on decorated, worn, washed or discounted garments under any conditions. Nor can we accept returns on Trade Organisation or exchanged garments. Please call if you have any issues with a shipment we will make every attempt to  rectify. We pride ourselves in our service so we are greatly interested in your  comments & ensuring you are pleased with your purchase.
Shipping options via the shopping cart are available via Australia Post.  You can choose Express or Regular postage.  If you want to enquire about other postage options via Fastway couriers, please fill in our 'contact us' form or email info@zois.com.au
We can embroider most fabrics including silks, organzas, leather, knitwear, towelling, bags and even cardboard. Please enquire via our 'contact us' form or email info@zois.com.au.
Actual Embroidered area available is 6m x 57cm. Actual fabric required is 6m x 70cm. Please enquire via our 'contact us' page or email info@zois.com.au.
Yes, please seek a quote before sending in any items.  You can do this via our 'contact us' page or email info@zois.com.au.