We cannot accept returns on decorated, worn, washed or discounted garments under any conditions. Nor can we accept returns on Trade Organisation or exchanged garments. Please call or email us if you have any issues with a shipment we will make every attempt to rectify. We pride ourselves in our service so we are greatly interested in your comments & ensuring you are pleased with your purchase. **please choose your sizes carefully, size or colour returns attract a $22 restocking fee. Which covers freight for return post to our manufacturers distribution centre and back.


Zois Embroidery accepts responsibility for any loss of, damage to, late delivery or non-delivery of goods ordered from our web site. To the maximum extent permitted by law, you agree to release our carriers from any liability relating to loss of, damage to, late delivery or non-delivery of any goods you order from this web site and to assign all rights to claim compensation or insurance against our carriers to us and expressly and irrevocably do so.

In rural and regional areas of Australia, delivery times for Express Parcel Services are in respect of delivery to the Post Office of the principal township in that area. Delivery to final destinations may take longer. If in doubt please check with your local Post Office.


Please don’t hesitate to contact us if you have any questions, comments or if you would like us to quote on an embroidery or transfer.

Send us a message using the form below, or email,